Frequently Asked Questions

 

What do you use to draw?

I'm a multimedia artist, and most of my pieces make use of some combination of traditional and digital media. For digital works I use Clip Studio Paint and a HUION drawing monitor. 

What are standard vs. seconds for enamel pins? 

For details on grading standards please refer to pin grading

When will I receive my order?

For details on order processing times and shipping services please refer to the terms of service

I've placed multiple orders, can I combine them to save shipping?

Yes, you can combine shipping on any orders that have not already been shipped. Please contact us as soon as possible if you need to combine orders. If one of your orders contains a pre-order item the package will not be shipped until the pre-orders items are available to post

What are your return/refund policies?

All sales are final, and we do not offer refunds, returns, or exchanges. If your item arrives damaged or your order is incorrect, please contact us at marinaxstudios@gmail.com with your order number, description of issue, and images if relevant within 10 days of delivery. We will do our best to sort everything out

Do you ship internationally?

Yes, we ship worldwide! However, the customer is responsible for any custom fees, duties, and/or taxes that may incur. For more information, please refer to the shipping section in our Terms of Service page.

NOTE: We are currently unable to ship to countries listed here due to COVID-19 restrictions

What shipping options do you offer?

We use the quickest and most cost efficient shipping options to get your items to you as quickly as possible. All orders come with tracking, and you will receive an email with tracking information when your order ships. For more information, please refer to the shipping section in our Terms of Service page

Where is my package?

If your package is taking longer than expected, please contact your local post office first! We can no longer assist once we have posted your items. Shipping times may currently be delayed due to COVID-19 restrictions, so please be patient. We do not accept refunds due to delayed or missing packages, and if your items is retuned to us for any reason you will need to contact us to have it resent and cover the additional shipping.

Do you do customs or wholesale?

Yes, please email me at marinaxstudios@gmail.com for more information on custom orders and wholesale pricing. You can view additional information regarding wholesale here

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